Privacy policy
This Privacy Policy outlines how Completto ("the Site", "we", "us", or "our") collects, utilizes, and discloses personal information when you visit, use our services, or make a purchase through complettodecor.com or otherwise interact with us regarding the Site. In this Privacy Policy, "you" and "your" refer to the user of the Services, whether a customer, website visitor, or any other individual whose information we have collected pursuant to this policy.
We kindly request that you read this Privacy Policy thoroughly. By accessing and using any of the Services, you consent to the collection, use, and disclosure of your information as described herein. If you do not agree to the terms of this Privacy Policy, please refrain from using or accessing any of the Services.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or due to operational, legal, or regulatory reasons. Any revisions will be posted on the Site, along with an updated "Last Updated" date. In certain instances, we may take additional steps as required by applicable law.
How We Collect and Use Your Personal Information
In order to provide the Services, we gather personal information from various sources, as detailed below. The type of information we collect and utilize varies based on how you interact with us.
In addition to the specific uses outlined in this Privacy Policy, we may use the information we collect to communicate with you, improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and those of our users or others.
Types of Personal Information We Collect
The nature of the personal information we collect depends on how you engage with our Site and use our Services. For the purposes of this Privacy Policy, "personal information" refers to any data that identifies, describes, or can be associated with you. Below, we outline the categories and specific types of personal information we may collect.
Information We Collect Directly from You
Personal information you provide to us directly through the Services may include:
- Contact Information: Name, address, phone number, and email address.
- Order Information: Name, billing address, shipping address, payment details, email address, and phone number.
- Customer Support Information: Details you include in communications with us, such as messages sent through the Services.
Certain features of the Services may require you to provide specific personal information. While you may choose not to provide such details, doing so could restrict access to certain features.
Information We Collect About Your Usage
We may automatically collect specific information regarding your interactions with the Services ("Usage Data"). This can include data about how you access and use the Site and your account, such as device details, browser type, network connection information, IP address, and other usage-related information. This data may be collected via cookies, pixels, and similar technologies.
Information We Obtain from Third Parties
We may also obtain personal information from third parties, including vendors and service providers who collect data on our behalf. For example:
- Payment Processors: These partners collect payment details (e.g., bank account information, credit/debit card details, billing addresses) to process transactions related to your orders.
- Third-Party Services: We may gather data from service providers that assist with our Site, customer support, or marketing.
Any information obtained from third parties will be handled in accordance with this Privacy Policy. See the section below titled "Third-Party Websites and Links."
How We Use Your Personal Information
Provision of Products and Services
We use your personal information to deliver the Services, perform our contractual obligations with you, process payments, fulfill orders, send account notifications, facilitate returns and exchanges, and manage your account.
Marketing and Advertising
Your personal information may be utilized for marketing and promotional purposes, including sending communications via email, text, or postal mail. This may involve displaying advertisements or tailoring services and ads on our Site and across other platforms.
Security and Fraud Prevention
We use personal information to detect and prevent fraudulent, illegal, or malicious activities. We also recommend that you protect your account credentials and notify us immediately if you suspect any unauthorized access.
Customer Support and Service Improvement
We use your personal information to provide customer support and to enhance the Services, ensuring a better user experience and maintaining an effective business relationship.
Cookies
Our Site employs Cookies to improve functionality and user experience. For information regarding Cookies used on our Site, particularly those associated with our use of Shopify, refer to Shopify's Cookie Policy. We may also permit third parties to use Cookies to personalize services, products, and advertisements.
You may modify your browser settings to reject or delete Cookies, though doing so may impair some features and functionalities of the Services.
Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: Vendors and third parties who assist with operations, such as payment processors, IT management, data analytics, and customer support.
- Business Transactions: In connection with corporate events, such as mergers or acquisitions, or to fulfill legal obligations, enforce terms of service, or protect the Services and users.
- Marketing Partners: To collaborate with affiliates or third-party advertisers in accordance with their privacy policies.
Third-Party Websites and Links
Our Site may include links to third-party websites or platforms. We are not responsible for their privacy practices and recommend that you review their privacy policies and terms.
Security and Data Retention
We employ reasonable security measures to protect your personal information, although no method is entirely secure. The retention of your personal data is determined by factors such as legal obligations, account management, and contractual requirements.
Your Rights
You may have the right to access, correct, delete, or restrict the processing of your personal data, subject to applicable law. We respect your privacy and will respond to your requests within the time frames required by law.
Complaints
If you have concerns regarding our privacy practices, please contact us. You may also have the right to appeal our decisions or file a complaint with your local data protection authority.